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National Australia Bank starts week with TITSUP*
Total Inability To Support Usual Performance strands ATM, EFTPOS users
IBM customer National Australia Bank has started the week badly, hammered by an outage that's taken ATM and merchant facilities offline.
About 1pm October 10, Sydney time, the bank said systems were beginning to return to normal after an outage lasting at least 90 minutes.
The bank had a horror week last week, having to issue apologies for several outages. One, according to IT News, happened because an offshore IBM staffer deleted a key DNS record (here).
That report says the developer broke a "no changes during business hours" rule (or, perhaps, forgot to factor timezones into their thinking) "attempted a change and instead deleted a primary DNS zone."
The bank first acknowledged today's problems a couple of hours ago:
Sorry everyone, we’re experiencing problems with some of our systems – we’re working to fix it ASAP & we’ll keep you posted
— NAB (@NAB) October 10, 2016
Our branches are open & you can get cash out with our people there. We’re sorry about this everyone
— NAB (@NAB) October 10, 2016
Everyone, our services are starting to come back online - we’ll keep you posted.
— NAB (@NAB) October 10, 2016
Some user complaints on Twitter suggested the crash began before 10am:
@NAB have been stuck at a petrol station since 10am with no other way to pay.
— Greg Sax (@saxnix1) October 10, 2016
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