nav search
Data Center Software Security Transformation DevOps Business Personal Tech Science Emergent Tech Bootnotes BOFH

Plusnet broadband outage: Customers fume as TITSUP* continues

Yup, that's a Total Inability To Support Usual Plusnet

By Gavin Clarke, 9 Sep 2016

Plusnet has been slammed by its customers for failing to acknowledge or explain the cause of a nationwide broadband service outage.

Twitter is stuffed with complaints from around 7am on Friday morning that service has not been resumed following an apparent maintenance period.

Plusnet’s service has been struck down across the country, with popular outage tracker Down Detector showing reported problems in London, Liverpool, Leeds, Manchester Bristol, Oxford, Cardiff and Plymouth.

The service provider coughed to the problem at around 10am in a tweet:

That was followed at 11.15 am with an update that “some” customers were experiencing packet loss.

For irate customers, though, it was too little too late from a company whose slogan is “we’ll do you proud” and which has won awards for its customer service:




The Register - Independent news and views for the tech community. Part of Situation Publishing