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Eight-day BT email snag sorted

Only a few thousand punters affected

By Tim Richardson, 18 Mar 2004

BT has been forced to halt the migration of punters to its new BT Yahoo! platform after being hit by an email glitch.

The snag - which meant that users were unable to access their email - raised its head on 8 March, was resolved a couple of days later only to reappear almost immediately.

BT finally sorted the problem on 16 March, a full eight days after the incident first cropped up.

According to BT, it was just a "small problem" that affected a few thousand users.

As a result, though, BT was forced to suspend the migration to its BT Yahoo! service until the matter was resolved..

Since there have been no reports of a recurrence of the mail problem, said a spokesman for the monster telco, work on the migration has now recommenced

Last month a "couple of thousand" BT punters were left without email following the introduction of an over-zealous spam filter.

BT is currently migrating some 1.8 million users over to its BT Yahoo! platform following a tie-up between the two companies announced last year.

The migration began early in January and is expected to be completed by the end of April. ®

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